Sample Resume: Help Desk Manager. by Leslie StevensHuffman January 24, 2014 5 min read. Help Desk Resumes Sample Resumes. HELP DESK MANAGER 2008 TO PRESENT Mission Diagnostics, Princeton NJ Leslie has a bachelors degree in English and Journalism from the University of Southern California. Help Desk Manager Resume Sample One is one of three resumes for this position that you may review or download. Additional IT Resumes are available in our database of 2, 000 sample resumes.
IT Support Manager Project Coordinator. Managed helpdesk support structure, creating, monitoring and insuring completion of helpdesk support work orders for large (500 users) multilocation international business publisher via automated ticketing system, averaging over 300 new work orders per week. SlashSupport, San Jose, Ca @ Google in Mountain View, Ca Nov. 2007 Feb. 2009. Help Desk SupervisorManager.
Responsible for the day to day operation of the Help Desk, that was responsible for the effective, efficient and timely answering of incoming phone calls from internal customers, to troubleshoot their issues. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word.
Jobs for IT help desk specialists are projected to grow by 11 (or 88, 500 jobs) from 2016 through 2026, which is higher than average, according to the Bureau of Help Desk Managers supervise help desk staff and make sure high quality services are delivered to customers.
Typical duties listed on a Help Desk Manager resume sample include recruiting and training employees, assigning tasks, setting schedules, monitoring work performance, solving difficult technical issues, and updating software.